Our Team

Our number one priority is to keep our subscribers happy. To do that, we provide:

• Annual consultations with licensed agents and brokers to fine-tune coverages.
• Fast service by decision-makers. As a direct writer, we don’t have to send your requests to a third-party insurer.
• Equipment and building valuations to assist you in setting appropriate coverage limits.

All customer service representatives are licensed agents or brokers who receive continual training in both insurance and fabricare issues.

Korean Department

Kim Curtis and Myong Kang are fluent in both English and Korean.

Claims

Dry cleaner and coin laundry insurance claims are not the same as other insurance claims. We work every day with the Fair Claims Guide for Consumer Textile Products. We issue payments within seven days of receipt of your claim information. In emergencies, we can be reached 24-hours a day, 7-days a week.

Rating

NIE’s raters take the time to use rates that are specific to your individual location. Most competitors don’t bother with specific rates. They use generic territory rates.

Our accounting and technology staff develop and maintain the systems that record your data, process your policies, track payments and dividends and subscriber savings accounts, and serve you as efficiently as possible.